We want to make sure you get the correct medication and that you get it in a timely manner. Please work with us to make this process smooth and efficient.
New Prescriptions:
If you are given a new written prescription, please take it to your local pharmacy or send it to the mail order pharmacy you use. Tell the doctor if you are going to use mail order or a local. If you need the medication right away, you may need a small prescription for the local pharmacy while you wait for your mail order. (If you don’t know about mail order, ask your insurance plan if there is a mail order pharmacy you can use that will enable you to get your medication at less cost than at a local pharmacy.)
If you use a mail order pharmacy, mail the original prescription. Do not fax it in. Faxing the prescription creates a significant amount of work for the office staff and physician. The office will not fax or phone in a new prescription to the mail order pharmacy. If you need medication right away, your doctor can write two prescriptions for you – one for the local pharmacy and one for the mail order. Ask the doctor about this when you are in the office so you do not need to call back later for another prescription. If you get one prescription with the intention of using mail order, do not take that one to a local pharmacy and then ask for another one for mail order. This creates more work for everyone.
Refills:
Call your pharmacy (local or mail order) even if your bottle says you do not have any refills left. They will contact us for approval. If your medication is antibiotics or for pain, call the office also. You may need to be seen by the doctor. If you have stickers for your renewal from the mail order pharmacy, you can mail them to us with a self-addressed, stamped envelope. Please allow three (3) days for a refill from a local pharmacy. Allow 2-3 weeks for a refill from a mail order pharmacy. We do not do refills at night, on weekends, or on holidays.
Changing Pharmacies:
If you want to change a prescription from a local pharmacy to another local pharmacy, have the new one call the old one for the information.
If you want to change mail order pharmacies, call our office. There may be charge for this, as there is quite a bit of work involved.
